Refund & Returns Policy
At Ooto Home, each furniture piece is thoughtfully made to order and crafted with care. Due to the custom nature of many of our products, we kindly ask customers to read our policy carefully before purchasing.
Change of Mind
We do not offer refunds, returns or exchanges for change of mind purchases.
This includes:
Custom furniture orders
Made-to-order items
Furniture with selected fabric or frame colour customisations
Digital downloads
Sale or clearance items
Please choose carefully before placing your order.
Custom Furniture Orders
Our furniture is made to order and handcrafted specifically for each customer.
As part of the handmade process:
Minor variations in colour, texture and finish may occur
Fabric and powder coat colours may appear slightly different depending on screen settings and lighting
Small variations are considered part of the unique character of each piece and are not considered faults
Once production has commenced, custom furniture orders cannot be cancelled or modified.
Furniture items are currently available for local pickup only unless otherwise stated.
Faulty or Damaged Items
We take pride in the quality of our products and comply with the Australian Consumer Law.
If your item arrives faulty, damaged, or significantly different from the product description, please contact us as soon as possible at:
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging where applicable
Where appropriate, Ooto Home reserves the right to first assess the issue and offer:
A repair
A replacement
A refund or store credit where required under Australian Consumer Law
Homewares Shipping
Ready-to-ship homewares are carefully packaged before dispatch.
If your parcel arrives damaged, please contact us within 7 days of delivery with photos of:
The product
The packaging
The shipping label
Digital Downloads
Due to the nature of digital products, all digital download sales are final and non-refundable once purchased.
Digital products are for personal use only unless otherwise stated.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Under Australian Consumer Law, customers are entitled to a repair, replacement or refund for products that are faulty, unsafe, significantly different from the description provided, or do not perform as reasonably expected.
Contact
For all refund, return or product enquiries, please contact:
Ooto Home
info.ootohome@gmail.com
Refund & Returns Policy
At Ooto Home, each furniture piece is thoughtfully made to order and crafted with care. Due to the custom nature of many of our products, we kindly ask customers to read our policy carefully before purchasing.
Change of Mind
We do not offer refunds, returns or exchanges for change of mind purchases.
This includes:
Custom furniture orders
Made-to-order items
Furniture with selected fabric or frame colour customisations
Digital downloads
Sale or clearance items
Please choose carefully before placing your order.
Custom Furniture Orders
Our furniture is made to order and handcrafted specifically for each customer.
As part of the handmade process:
Minor variations in colour, texture and finish may occur
Fabric and powder coat colours may appear slightly different depending on screen settings and lighting
Small variations are considered part of the unique character of each piece and are not considered faults
Once production has commenced, custom furniture orders cannot be cancelled or modified.
Furniture items are currently available for local pickup only unless otherwise stated.
Faulty or Damaged Items
We take pride in the quality of our products and comply with the Australian Consumer Law.
If your item arrives faulty, damaged, or significantly different from the product description, please contact us as soon as possible at:
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging where applicable
Where appropriate, Ooto Home reserves the right to first assess the issue and offer:
A repair
A replacement
A refund or store credit where required under Australian Consumer Law
Homewares Shipping
Ready-to-ship homewares are carefully packaged before dispatch.
If your parcel arrives damaged, please contact us within 7 days of delivery with photos of:
The product
The packaging
The shipping label
Digital Downloads
Due to the nature of digital products, all digital download sales are final and non-refundable once purchased.
Digital products are for personal use only unless otherwise stated.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Under Australian Consumer Law, customers are entitled to a repair, replacement or refund for products that are faulty, unsafe, significantly different from the description provided, or do not perform as reasonably expected.
Contact
For all refund, return or product enquiries, please contact:
Ooto Home
info.ootohome@gmail.com
Terms & Conditions
Welcome to Ooto Home.
These Terms & Conditions govern your use of our website and the purchase of products from Ooto Home. By accessing our website or placing an order, you agree to the terms outlined below.
Please read these terms carefully before making a purchase.
General
Ooto Home reserves the right to update or modify these Terms & Conditions at any time without prior notice.
By using this website, you agree to comply with these terms and all applicable laws.
Products & Handmade Variations
Many Ooto Home products are handmade or made to order.
Due to the nature of handcrafted products:
Minor variations in colour, texture and finish may occur
Fabric and powder coat colours may appear differently depending on screen settings and lighting
Measurements and finishes may vary slightly between pieces
These variations are considered part of the unique character of handmade products and are not considered faults.
Custom Furniture Orders
Furniture items are made to order and customised specifically for each customer.
All furniture orders must be paid in full at the time of purchase.
Once an order has been placed, it cannot be cancelled, modified or refunded due to the custom production process.
Lead times provided are estimates only and may vary depending on production schedules, materials and supplier availability.
Pickup & Shipping
Furniture items are currently available for local pickup only unless otherwise stated.
Ready-to-ship homewares may be shipped within Australia.
Customers are responsible for ensuring shipping addresses and pickup details are entered correctly at checkout.
Ooto Home is not responsible for delays caused by shipping providers, weather events or circumstances outside our control.
Digital Downloads
Digital products are provided for personal use only unless otherwise stated.
Customers must not:
Redistribute
Resell
Share
Modify for commercial use
Reproduce or commercially exploit digital products without written permission from Ooto Home
Due to the nature of digital products, all digital download sales are final and non-refundable.
Intellectual Property
All content on this website, including:
Product designs
Images
Graphics
Branding
Logos
Artwork
Website content
is the property of Ooto Home and is protected by copyright and intellectual property laws.
You may not reproduce, copy, distribute, modify or commercially use any content from this website without prior written permission.
Pricing & Website Errors
We make every effort to ensure pricing, descriptions and product information are accurate.
However, Ooto Home reserves the right to:
Correct pricing errors
Update product information
Cancel orders affected by inaccuracies or website errors
Refuse or cancel orders at our discretion
If an order is cancelled after payment has been processed, a full refund will be provided.
Product Use & Safety
Customers are responsible for using products safely and appropriately.
Furniture should be used in accordance with general safety practices, including:
Adult supervision where appropriate
Safe placement and handling
Wall anchoring or securing furniture where suitable
Ooto Home is not liable for damage or injury resulting from improper use, misuse, incorrect installation or failure to follow appropriate safety precautions.
Limitation of Liability
To the maximum extent permitted by law, Ooto Home is not liable for:
Indirect or consequential loss
Loss of profits
Loss of data
Delays outside our control
Damage arising from misuse of products
Nothing in these Terms & Conditions excludes rights available under the Australian Consumer Law.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Customers are entitled to remedies including repair, replacement or refund where required under Australian law.
Privacy
Your use of this website is also governed by our Privacy Policy.
Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes arising in connection with these terms or the use of this website will be subject to the jurisdiction of the courts of Victoria.
Contact
For any questions regarding these Terms & Conditions, please contact:
Ooto Home
info.ootohome@gmail.com
Shipping & Pickup Policy
At Ooto Home, we carefully prepare and package every order with attention and care.
Please read the following information regarding shipping, delivery and furniture pickup before placing your order.
Furniture Orders
Our furniture pieces are made to order and handcrafted specifically for each customer.
At this stage, furniture items are available for local pickup only unless otherwise stated on the product listing.
Once your order is ready, we will contact you using the details provided at checkout to arrange pickup.
Please ensure your contact information is correct when placing your order.
Furniture Lead Times
As each furniture piece is custom made, production lead times will vary.
Any lead times provided on our website, social media or via email are estimates only and may change due to:
Production schedules
Material availability
Supplier delays
Public holidays
High order volumes
We appreciate your patience and understanding while your piece is being carefully created.
Homewares Shipping
Ready-to-ship homewares are available for shipping within Australia.
Orders are generally processed within 2–5 business days unless otherwise stated.
Shipping timeframes may vary depending on:
Your location
Courier delays
Peak shipping periods
Public holidays
Once your order has been dispatched, you will receive tracking information where available.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight and delivery location of your order.
Any applicable shipping fees will be displayed before payment is completed.
Incorrect Addresses
Please ensure all shipping and contact details are entered correctly at checkout.
Ooto Home is not responsible for orders delayed, lost or returned due to incorrect address information supplied by the customer.
Additional shipping fees may apply for returned parcels requiring re-delivery.
Lost or Delayed Parcels
While we do our best to ensure orders arrive safely and promptly, Ooto Home is not responsible for delays caused by postal services, couriers or circumstances outside our control.
If your parcel appears lost or significantly delayed, please contact us and we will do our best to assist.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging
Digital Downloads
Digital products are delivered electronically and no physical shipping is required.
Access instructions will be provided after purchase where applicable.
Contact
For any shipping or pickup enquiries, please contact:
Ooto Home
info.ootohome@gmail.com